FAQ (Frequently Asked Questions)

Shipping

What are the shipping charges ?

Shipping is free for 2 or more orders.

For a single order We charge Rs.70 flat to ship all over India.

Do you have overseas shipping ?

We are in touch with our shipping partners regarding this. Hopefully We can start shipping within a couple of months

What are the shipping charges for COD ?

Both Bluedart and Delhivery charge extra Rs. 50 for COD collection. That amount will be added to the invoice for COD

In how many days will the products be shipped ?

In most cases, We ship the products within 2 days after the order is confirmed.

If We dont ship within 2 days, its good news for you. It means we are out of stock and fresh batch is being made. In that case, we would take a couple more days to ship.

How many days will it take for delivery ?

To major cities, We ship through Bluedart. It takes around 4-6 days for delivery in most cases.

To smaller towns We ship through Delhivery. They take somewhere around 6-10 days for delivery.

Who is your shipping partner ?

1. Bluedart - for major cities and towns

2. Delhivery - for interior locations

I have paid for my order. But it has not reached me for more than 10 days

We apologise for any delay caused in shipping. From time to time our customers have faced problems with delivery. Please dont worry in such a situation. We will do our best to get the products delivered to you !!

Please write to us with your order number to support@acharyapanchakarma.com

My product was damaged during shipping ?

Our heartfelt apologies for the same.

Kindly send us an email to support@acharyapanchakarma.com with the following details

1. Order number and phone no

2. Photos of the damaged product

This is something we take full responsibiltiy for. We will send a fresh package on the very next day free of cost.

There is a missing product in the package.

We do our best to avoid mistakes in packing. But if it happens, We deeply regret and apologise for the same.

Kindly send us an email to support@acharyapanchakarma.com with the following details

1. Order number and phone no

2. Photos of the box and the products received

This is something we take full responsibiltiy for. We will ship the missing item on the very next day free of cost.

What is Pre-Order?

All Our Products are hand made in small batches to ensure the highest quality. Handpicking high quality ingredients and the careful preparation is very important in Ayurveda.

Sometimes, when We are unable to meet the demand, We give the "Pre-Order" option for our customers. You can pre book the product in advance and We will try to prepare as soon as possible. In most cases, We try to ship within 7-10 days. When you Pre-Order, It shows the trust You have in Us. We are confident that We will live up to it and it will be worth the wait 😊

When will the Pre-Orders get shipped ?

After We prepare every fresh batch, It takes roughly 2-3 days. The oil has to settle well. Then come the quality checks and packaging. Please have a look at the shipping dates of each product on the corresponding pages.

I have an urgent requirement of Pain oil for myself / my loved ones. Can you ship it immediately ?

Of course!! It makes us very sad to see our loved ones in pain. We maintain a small stock from the previous batch in our clinic for urgent requirements. We can ship it to you on a priority basis.

Kindly write to us - support@acharyapanchakarma.com and mention your order number along with your request. We will ship it the very next day.